+359 2 904 03 90




Bohemia Ltd. is authorised as privacy data administrator by the Bulgarian Commission for Personal Data Protection - License N 00326 / 28.01.2005.


Bohemia Ltd. respects your privacy and is committed to protecting it. This Privacy Statement is meant to inform you of how we collect, use and protect your personal information, and the choices you have in this regard.


Application of this Privacy Statement

This Privacy Statement applies to Bohemia Ltd. and each of its controlled subsidiaries. This Privacy Statement applies to all of Bohemia Ltd. products and services.


How we collect information

Bohemia Ltd. may obtain information about you in connection with our service offerings in several ways, including through central reservation system, call center, travel agents and Internet websites (www.discoverbalkans.net) and partner websites of Bohemia Ltd.


Types of information we collect

Bohemia Ltd. generally collects only such personal information as is reasonably necessary to facilitate reservation, payment and commission processing transactions. Such information may include without limitation such basic information as your name, address, telephone and credit card information. Other information collected may include travel agent information, airline flight information, hotel and room rate information, arrival and departure dates as well as special accommodation requirements.


Bohemia Ltd. generally does not require or request any "sensitive data", that is, information pertaining to racial or ethnic origins, political or religious beliefs, union membership, health or sex life. However, we may collect certain sensitive data solely in order to facilitate the accommodation of any special considerations you may have in connection with your reservation, such as special medical or dietary requirements. In addition, sensitive data could be inferred from your group or loyalty program information, or from other special preferences you may provide in connection with your reservation. However, Bohemia Ltd.  does not use or share any such information for any purpose other than as described below.


How we use your information

We use your personal information to facilitate the provision of our services. Credit card information is used only for payment processing and fraud prevention.


Any "sensitive data" is collected only to facilitate accommodation of any special considerations you may have in connection with your reservation, and/or to process your reservation transactions properly, such as at the appropriate group discount rate.


We may use your personal information in order to update you with our marketing activities. However, you may opt-out of receiving such information at any time.


Who we share your information with; Your information and third party companies

The information provided by customers during the ordering process such as their name, physical address, email address, and payment information is considered private, and Bohemia Ltd.  will not sell, rent or lease this personal information to third parties.
Bohemia Ltd.  will not share your personal information with others except in connection with the provision of our services to you.


Bohemia Ltd. contracts with third-party service providers in connection with the performance of our services. For example, Bohemia Ltd. uses certain banking institutions to process commission payments. Such third-party service providers are generally required to keep confidential the information received on behalf of Bohemia Ltd. and may not use any such personal information for any purpose other than to carry out the services they are performing for Bohemia Ltd. These service providers may change or we may contract with additional service providers to better serve our customers.


Bohemia Ltd. may share your personal information across its various business entities and service lines, all of which are generally subject to the requirements of this Privacy Statement. Bohemia Ltd. may also combine with or be acquired by another business entity, in which case your information may be shared with such entity.


Bohemia Ltd. will not otherwise share personal information with any other third parties without your permission, unless we assess such disclosure to be required by law.


Your choices, privacy preferences and opting out


If you do not wish for your personal information to be disclosed to any of our third party service providers, please contact us at the contact information listed below. Within a reasonable time after receiving your request to not distribute your personal information to such third parties, we will either cease any further distribution to such third parties or notify you if such cessation is not reasonably practicable. Please keep in mind that if Bohemia Ltd. cannot disclose or share your information with such third parties, including hotel company or travel agents, then we may not be able to provide you with all or certain of our reservation, transaction processing or other services.


Bohemia Ltd. will make all reasonable efforts to honor your preferences.


Access to and accuracy of your information


Bohemia Ltd. strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain data accuracy. Upon request, we will use all reasonable efforts to provide you with access to your information, including the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data. Certain areas of Bohemia Ltd. websites may limit access to specific individuals through the use of passwords and other personal identifiers.


Certain personal information stored on Bohemia Ltd. systems is routinely deleted as it determined to become irrelevant. However, such routine deletion practices vary with respect to different services and types of information and some information may be stored indefinitely.


Keeping your information secure


Bohemia Ltd. is committed to protecting the information that you and our customers and business partners provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Bohemia Ltd. has in place appropriate physical and managerial procedures to safeguard the information we collect.


Credit card numbers are used only for processing payments and fraud prevention.


Changes to this Privacy Statement

If there are updates to the terms of Bohemia Ltd. Privacy Statement, we will post those changes and update this document, so you will always know what information we collect online, how we use it, and what choices you have.


Oversight and Enforcement


However, if you feel that Bohemia Ltd. has mishandled your personal information you should provide us (contact information below) with a written description of your complaint. Within a reasonable period after receiving a complaint, Bohemia Ltd. will respond and make any additional good faith efforts reasonably necessary to resolve any dispute.


Privacy Contact Information


Bohemia Ltd. 
6 Triaditsa Str. 

1000 Sofia, Bulgaria 

Tel.(+359 2) 904 03 90

Email: sofia@discoverbalkans.com


Within a reasonable time after receiving your request or inquiry, we will attempt to respond to you or otherwise address your concern.